Online Ratings

1 article

A confused consumer examines a laptop screen displaying product reviews, with subtle hints of manipulation behind the scenes, symbolizing eroding trust.

FTC Rules Fall Short on Fake Reviews: Consumer Trust at Stake

Incentivized product reviews consistently receive ratings nearly 0.5 stars higher on average than organic reviews, a significant inflation that current disclosure mandates have failed to curb.

Nina Kapoor·September 17, 2026