The size that fits you at the start of a training phase may feel very different several months later. A fitted tee can loosen through the torso after a cut, while adding size through the shoulders or legs can change how other pieces sit.
The HAUS Promise gives that situation a defined next step. Every order from Haus includes access to the size-replacement program, which lets an eligible customer exchange one item from the original order for the same garment in a new size after at least 90 days from delivery.
The 90-Day Mark Separates the Promise From an Early Fit Issue
The HAUS Promise begins after an order has been delivered for at least 90 days. That timing puts the program well beyond the first few weeks of trying on and wearing new athletic apparel.
The focus is a later size change. If months of training have changed the way one of your Haus pieces fits, the Promise gives you a specific process for requesting another size from the original order.
No separate enrollment or promotional code is required. The program is built into Haus orders, so eligibility starts with the original purchase and the amount of time that has passed since delivery.
You Choose One Item From the Original Order
The HAUS Promise covers one free replacement item per customer. During the claim process, you select one garment from the qualifying order and choose the new size you need.
That gives you room to focus on the piece where the size change is most noticeable. A fitted training shirt may be the obvious choice if your upper-body measurements have shifted, while shorts may deserve the replacement if changes through the waist or legs have altered the fit.
The one-item structure also makes the scope of the program straightforward. You know in advance that the Promise applies to one garment from your original Haus order rather than requiring you to interpret a broader or open-ended replacement offer.
The Claim Starts With Your Original Purchase Details
Haus uses the original order to begin the size-replacement process. You enter the order number and the email address used at checkout so the qualifying purchase can be located.
From there, you select the item you want to replace and choose the new size. The form then asks you to verify your shipping address and provide the email address where the return label should be sent.
The process stays centered on a garment you already bought and wore. You are changing the size attached to that specific item rather than beginning a separate shopping decision from scratch.
Haus Provides the Return Label
After the claim is submitted, Haus sends a prepaid shipping label for the original garment. The item needs to be washed before it is returned because Haus donates garments received through the Promise to charity.
Once Haus receives the original item, a new replacement in the selected size is shipped out. The sequence keeps the exchange easy to follow: locate the order, choose the garment and new size, return the washed original with the supplied label, and receive the replacement.
For someone whose training has changed how a favorite piece fits, that creates a practical bridge between the garment already in the wardrobe and the size that works better now.
The Returned Garment Goes On to Another Use
A size change can make a garment less useful to you while leaving the piece itself wearable. Haus addresses that part of the exchange by donating the returned item to a charitable organization.
That gives the original garment a destination once it leaves your rotation. You receive the selected piece in another size, while the washed item you send back is directed toward donation rather than simply ending the process at the return facility.
The donation element also fits naturally with a program built around physical change. The garment may have stopped fitting the way you want, but the reason for replacing it is the size rather than the end of its useful life.
Choosing Which Garment to Replace
Training does not always change the fit of every garment at the same rate. A fitted tee can reveal changes through the chest and shoulders quickly, while a relaxed layer may continue to feel comfortable across a wider range of measurements.
If several pieces came from the same qualifying order, consider which one has changed most noticeably in actual wear. Frequency can also guide the choice. Replacing a garment you reach for several times a week may have greater practical value than choosing an item that rarely leaves the drawer.
Your preferred silhouette also plays a role. Someone who likes a close athletic fit may notice a size shift sooner than someone who deliberately chooses roomier pieces, even when both have experienced similar changes through training.
The HAUS Promise and Regular Returns Serve Different Moments
Haus also maintains a separate return process for eligible purchases. Standard returns must be submitted within 30 days of delivery and can result in an exchange or store credit under the applicable conditions.
The HAUS Promise addresses a later stage. Its 90-day threshold is designed around a size change after you have owned the garment for a longer period, while the standard return process handles decisions made much closer to delivery.
Keeping those situations separate makes the role of the Promise easier to understand. A changed physique months into training has its own route rather than being squeezed into the same process used for an early exchange.
A Concrete Program Behind Changing Fit
Athletic apparel often stays in a wardrobe through months of training, which gives your body plenty of time to change before the garment has reached the end of its useful life. The HAUS Promise acknowledges that possibility with specific terms rather than leaving the idea at the level of a fitness slogan.
The program sets a 90-day threshold, covers one item per customer, supplies prepaid return shipping, requires the original garment to be washed, and sends that garment on for donation. Haus ships the replacement in the selected size after receiving the returned piece.
Those details give you something concrete to evaluate if long-term fit is part of your decision about athletic apparel. You know how the program starts, what it covers, and what happens to both garments during the exchange.
Frequently Asked Questions
What is the HAUS Promise?
The HAUS Promise is a size-replacement program for eligible Haus orders that have been delivered for at least 90 days. Haus lets you replace one item from the original order in a new size and provides the return label for the garment you send back.
How old must a Haus order be before a size replacement?
A Haus order must be at least 90 days past its delivery date before a HAUS Promise claim can be submitted. Haus uses that threshold for the size-replacement program rather than the shorter window attached to regular returns.
How many items can the HAUS Promise replace?
The HAUS Promise covers one free replacement item per customer. Haus lets you choose that garment from the qualifying original order and select the new size during the claim process.
What happens to the original Haus garment?
The original Haus garment must be washed and returned using the prepaid shipping label provided through the claim. Haus donates the returned item to charity and ships the replacement after receiving it.
Is the HAUS Promise the same as Haus’s regular return policy?
The programs cover different situations. Haus uses a 30-day window for eligible standard returns, while the HAUS Promise becomes available after at least 90 days from delivery for a qualifying size replacement.
Let Your Training Change Without Leaving the Fit Behind
Months of consistent training can change how athletic clothing sits on your body. The HAUS Promise gives eligible orders a defined way to replace one garment in a new size while sending the original piece on for donation.
If a Haus item has changed with your fit and your order has passed the 90-day mark, follow the Promise claim process. For an order-specific question about the program, contact Haus for assistance.
