Cx

2 articles

A futuristic, cinematic image showing a glowing AI neural network connecting various digital and physical consumer touchpoints, symbolizing personalized experiences.

How AI Personalizes Consumer Experiences: A Complete Guide

AI is transforming consumer experiences from simple suggestions to proactive, predictive interactions. Discover how AI-driven personalization works, its benefits, and key considerations for implementation.

Victor Hale·April 6, 2026

A visual representation of the CX paradox, showing a frustrated customer interacting with an impersonal AI chatbot interface, highlighting the disconnect in modern customer service.

Technology

The CX Paradox: Analyzing AI Chatbot Integration Trends in Customer Service

A recent survey found 53% of shoppers dislike AI in customer service, yet brands are investing billions. What's behind this growing disconnect?

Victor Hale·April 3, 2026