Customer Service
8 articles
Past purchase limitations in 2026 may restrict your buying choices.
Marie Duggan was charged $1,200 by Delta Airlines just to change a flight, a stark example of how routine transactions are becoming punitive.
Forbes Lists Top Companies for Customer Service Excellence
This year's Forbes Best Customer Service list features Amazon and Apple in the top 10.
Chewy CEO Sumit Singh scales empathy for pet owners
Chewy CEO Sumit Singh is betting that artificial intelligence can deliver genuine empathy to millions of pet parents, a strategy that could redefine customer service in e-commerce.
JR Garage Door and Services vs. National Chains: Why Maryland Homeowners Choose Local Expertise
Choosing local garage door services like JR Garage Door and Services offers significant advantages over national chains for Maryland homeowners, including faster response times, personal accountability, and tailored expertise. They emphasize community trust and direct service, crucial for urgent repairs and specific regional needs.
AI Chatbot Cuts Airbnb Customer Contacts 15% Amid Tech Trend Shifts
Airbnb's AI customer service chatbot cut customer service contacts by 15%, streamlining operations and boosting financial performance.
AI Shapes Hotel Tech, But Human Insight Remains Crucial
At Magic Moment Resort & Kids Club, a new digital concierge, powered by Worldie AI, can answer guest questions in 88 languages and route booking requests 24/7, yet guests still prefer a human for a sp
What is the psychology of brand loyalty and how to build consumer connections?
Half of consumers polled in the United States, the United Kingdom, and France in 2024 considered excellent customer service more important than price, directly challenging the long-held assumption tha
The CX Paradox: Analyzing AI Chatbot Integration Trends in Customer Service
A recent survey found 53% of shoppers dislike AI in customer service, yet brands are investing billions. What's behind this growing disconnect?