A resident looking up permit requirements at 9 p.m. and someone checking a court date before work have the same basic expectation: the information should be easy to find when they need it. Courts and local agencies, however, continue receiving routine questions long after offices close.
TextGov gives courts, clerks, cities, counties, and government departments another way to handle those recurring inquiries. Its Court Chatbot and Government Chatbot services provide 24/7 access to answers grounded in approved institutional information while retaining a route to staff when a conversation requires human involvement.
Public Questions Continue After the Office Closes
Court and government websites already contain much of the information residents need, but locating the right form, page, fee schedule, or procedure can require several steps. A chatbot creates a conversational entry point where someone can ask a question in ordinary language and receive an answer based on information the organization has supplied or published.
TextGov’s own 2025 chatbot data shows how often that access is used outside conventional office hours. Across all TextGov chatbots, 84,404 conversations took place during the year, with 66.5% occurring outside business hours, defined as Monday through Friday from 8 a.m. to 5 p.m.
For an administrator evaluating chatbot support, that pattern points to a useful role for automation. Frequently asked questions with established answers can remain accessible on evenings and weekends without requiring your public information service to end when the building closes.
Use Information Your Court or Agency Already Maintains
TextGov builds its Court Chatbots around a court’s own content, including forms, ordinances, policies, procedures, and other published information. Government Chatbots use the same grounded model with agency materials such as ordinances, forms, fee schedules, and service information.
For a clerk’s office, that can support questions involving court dates, filing procedures, citations, records searches, fees, jury duty, e-filing, garnishments, and other routine clerk services. City and county chatbots can cover subjects such as permits, business licenses, property taxes, utilities, trash and recycling, parks, code enforcement, public records requests, and 311-style service requests.
