Chatbots

2 articles

A sophisticated AI chatbot interface on a screen, representing Airbnb's customer service, with abstract network graphics in the background.

AI Chatbot Cuts Airbnb Customer Contacts 15% Amid Tech Trend Shifts

Airbnb's AI customer service chatbot cut customer service contacts by 15%, streamlining operations and boosting financial performance.

Victor Hale·June 5, 2026

A visual representation of the CX paradox, showing a frustrated customer interacting with an impersonal AI chatbot interface, highlighting the disconnect in modern customer service.

The CX Paradox: Analyzing AI Chatbot Integration Trends in Customer Service

A recent survey found 53% of shoppers dislike AI in customer service, yet brands are investing billions. What's behind this growing disconnect?

Victor Hale·April 3, 2026